Privacy Policy

This policy describes how The Royal Relax Inc., a Delaware corporation ("The Royal Relax", "we") collects, uses, and safeguards personal information provided by clients and therapists using our website and services worldwide. It complies with applicable data-protection laws in the customer's jurisdiction, including GDPR (EEA/UK), CCPA (California), PIPEDA (Canada) and equivalent frameworks elsewhere.

Information we collect

We collect information you provide directly — name, contact details, address, government ID for KYC purposes, and health notes disclosed at booking — as well as basic usage data such as browser type and pages visited.

How we use information

Personal information is used to deliver sessions, verify identity, process payments, respond to concierge queries, and improve the service. We do not sell personal data.

Data retention

KYC and booking records are retained for the duration of the client relationship and for statutory periods thereafter. You may request deletion of your account data at support@theroyalrelax.com.

Third parties

We work with vetted payment processors, communication providers, and cloud infrastructure partners in each country we operate. Each is bound by contractual data-protection obligations.

Your rights

You have the right to access, correct, or request deletion of your personal information under the data-protection laws of your jurisdiction. Contact support@theroyalrelax.com with any request; we respond within seven business days.